TERMS & CONDITIONS - THE BASICS

Welcome to Sweet Soulful Skincare! These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from Sweet Soulful Skincare, you agree to abide by these terms. Please read them carefully.

 

1. General Information

 

Sweet Soulful Skincare provides skincare products for personal use. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

 

2. Eligibility

 

You must be at least 18 years old to make purchases from our website. By using our services, you represent that you are of legal age or have parental/guardian consent.

 

3. Orders & Payments

All orders are subject to availability.

Prices are listed in US dollars and are subject to change without notice.

We accept all major credit cards.

Payment must be received before order processing.

 

4. Shipping & Delivery

Orders are processed within 1-5 business days.

Delivery times vary by location. We are not responsible for delays due to shipping carriers.

Customers are responsible for providing accurate shipping details.

 

5. Returns & Refunds

Due to the nature of skincare products, we do not accept returns or exchanges for used/opened items.

If you receive a damaged or incorrect product, please contact us at support@sweetsoulfulthings.com within five working days for a replacement or refund.

Refunds, if applicable, will be issued to the original payment method.

 

6. Product Disclaimer

Our products are for external use only.

Conduct a patch test before use to check for allergic reactions.

We are not responsible for adverse reactions due to product misuse or individual skin sensitivities.

 

7. Intellectual Property

All content on our website (images, text, logos, etc.) is the property of Sweet Soulful Skincare and may not be copied, reproduced, or distributed without permission.

 

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from product use, website access, or inability to use our services.

Our maximum liability is limited to the purchase price of the product.

 

9. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, available here: 

 

10. Governing Law

 

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of California.

 

11. Changes to Terms

 

We reserve the right to update these Terms and Conditions at any time. Continued use of our website and services after changes constitutes acceptance of the updated terms.